Terms and Conditions

Acceptance of Terms of Use
Please read these Terms and Conditions carefully; by accessing or using this Site, you agree to be bound by these Terms of Use. You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or by sending an email to the email address you provided to us when registering. Should you wish to discontinue your use of your account, please contact us and you will receive no further electronic communications.

Copyrighted Materials
It is strictly prohibited to copy, publish, retain or use any images photographs, graphics, artwork, text, fonts and other information ("Content") displayed in this site without the express permission of Outstanding Branding Limited or the Copyright holder.

Use of Site
You agree to use this Site in full compliance with these Terms of Use and all local laws and regulations, including export and import regulations.

Stocked Items
All stocked items are held in a secure, fully insured warehouse in the UK; we aim to dispatch all orders received before 2pm that day, on the delivery service specified at the point of order. All orders received after 2pm will be dispatched on the following day. Whilst every endeavour will be made to dispatch within these timeframes, we cannot be responsible for any failure to do so or consequential loss.

All stocked items are dispatched as described and shown in the product description and images.

We make every effort to ensure that stock levels shown on the site are accurate; however if we are unable to supply a Stocked Product, for example because that Product is not in stock or no longer available or because of an error on the Portal, we will contact you within 4 working hours to inform you; the order will not be processed and an alternative will be suggested.

On Demand Items
All items shown in the On Demand section are produced on confirmation of order; minimum quantities and lead times therefore apply, please check the product description for more information or contact us.

All On Demand items are pre-approved for production and personalisation as shown; any variations required will need to be approved by the relevant brand team.Please contact us for more information.

Terms & Conditions for On Demand items are supplied at point of quotation.

Returns
We are unable to accept returns, except where the goods are proven to be faulty or damaged. Please contact us in this instance so we can evaluate and arrange for the issue to be resolved.

Deliveries
All deliveries will be made by courier and will be completed when the Products are delivered to the address provided when the order is placed. The Products will be the Customer’s responsibility from completion of the delivery.

In the event that no one is available at the delivery address to take delivery of the Products, the courier will make one redelivery attempt. In the event that one is available at the delivery address to take redelivery of the Products, the courier will leave a note that the Products have been returned to the storage facility, in which case please contact us to arrange redelivery. Any additional costs incurred in relation to redelivery of the Products shall be chargeable.

All delivery costs are displayed at point of order, and include all Picking and Packing costs; please note that for international deliveries, any additional Customs or Import charges may be invoiced at a later date.

Support
We provide support services between 9:00am and 5:30pm (UK time), Monday to Friday (excluding bank and public holidays), including advice by telephone or email on the use of the Website Services; and diagnosis of Errors in the Software Service and instructions as to the rectification of such Errors.